Return and Refund Policy

Returns and refunds

As we are a small business, we are not able to offer refunds for change of mind at this time.

Faulty items + damages

Our pieces are made in small batches by hand and as a result, every piece will be unique. There may be small variations as unique characteristics of your piece, we think this is what makes them special!

We check every single piece prior to shipping the item to you, to ensure it is not damaged.

If your item arrives damaged, please contact us within 24 hours of receiving your item to let us know.

We will require a clear description of the damage, images of the damage as well as images of the packaging and a clear image of the shipping label.

If the damage is not structural, it is most likely a natural variation of the piece and will not quality for a refund.

Please contact hello@anticohome.com.au for further assistance.